Encryption and inbound emails
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-11-2014 01:05 PM
We're looking to encrypt all of our attachments including any inbound messages that have attachments. We can get attachments encrypted if workers are making changes within the console however we've hit a wall in encrypting inbound emails. The crux of the issue issue seems to be the inability for the system to impersonate someone who has the ability to encrypt.
Has anyone attempted this level of security and was anyone successful in automating encryption for all attachments and inbound email attachments?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-12-2015 06:08 AM
Michael,
We never had the use case for inbound email originated attachments. However, it's just come up in the last week. I will keep you posted if I come up with a solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-13-2015 05:04 AM
Sandra,
That would be great. And likewise, if I find a solution, I'll be sure to share it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-13-2015 12:22 PM
Sandra,
I found a solution and it came from ServiceNow Share! Another amazing and very useful app extension from Ben Hollifield.
It's called Easy Encryption and handles the attachment encryption perfectly.
Michael
