Replies to notifications open as .do files

KeithM1
Tera Expert

3 weeks ago

I've created an inbound email actions (using flow designer) for replies to incident notifications.  The flow works fine - the email gets added to the incident. 

incident.png

However, when you click on Show Details of the reply, it downloads a ".do" file.

reply.png

 

Here's what the flow looks like:

 

inbound reply flow.png

 

When emails are sent in to create the incident, it works fine.  The email expands just the way it is supposed to when you click on Show Details in the incident.     I'm at a loss for what to do.  Any thoughts?

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Vishal Jaswal
Tera Sage

3 weeks ago

Hello @KeithM1 

Maybe related to role: https://yourinstance/sys_plugins.do?sys_id=b0938df16f1201009c25fd16ad3ee4f4

You can find all system properties associated with Activity formatter and most probably "glide.ui.activity.email_roles" is the root cause.

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