Encryption context for attachments
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06-06-2025 12:28 AM
Hi all,
We’re building a new Record Producer and The fulfillment team needs to attach sensitive documents to the HR Case, which should be encrypted but still visible to both the requestor and the fulfillment group.
Right now, using the default HR encryption context hides the attachment from the requestor.
How can we create a custom encryption context and assign it to specific roles so both parties can access the attachments?
Thanks!
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06-06-2025 01:54 AM
you can create as per your own requirement
see this blog
Encrypting attachments using "Column Level Encryption"
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-06-2025 02:10 AM - edited 06-06-2025 02:10 AM
Hi @Akki1 ,
Please check the below article it might help you.
https://www.servicenow.com/community/developer-forum/encrypting-attachment-from-service-portal-recor...