Enforce to fill some mandatory content before closed

voldemort19
Kilo Contributor

‎06-17-2024 02:54 AM

For example, if the ticket is to request some actions, the assignee must input the steps to do the actions, otherwise he/she cannot close the ticket.

How to achieve that?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-17-2024 07:08 AM

Hi @voldemort19 

 

You can use

- UI Policy

- Data Policy

or client script

 

It is all OOTB and easy to do. Now it depend what field you want to make mandatory. 

 

https://youtu.be/qDCHpT9_ziM

 

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