Enforce to fill some mandatory content before closed

voldemort19 · ‎06-17-2024

For example, if the ticket is to request some actions, the assignee must input the steps to do the actions, otherwise he/she cannot close the ticket.

How to achieve that?

Dr Atul G- LNG · ‎06-17-2024

Hi @voldemort19

You can use

- UI Policy

- Data Policy

or client script

It is all OOTB and easy to do. Now it depend what field you want to make mandatory.

https://youtu.be/qDCHpT9_ziM

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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