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Entire Tab is in Read only mode in Incident

BrightJunin
Tera Contributor

When the view Major incident is selected a tab is visible MIM, Now All these field are in read only mode. & i dont know why.

I have checked UI Policy, client script, BR, ACL & i found nothing. even proper roles are available to users..

 

please suggest 

 

 

BrightJunin_0-1741868944222.png

 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Hi @BrightJunin 

The reason can be MI state= cancelled and it can be made read only via UI policy or some core logic or via some flow.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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i am trying search again, did not find anything till now .. Will update you in a while 

Hi @BrightJunin 

 

It looks like it is a custom section and not available in OOTB, so I need to connect with developers who develop this.

 

AGLearnNGrow_0-1741900444935.png

 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************