Entire Tab is in Read only mode in Incident

BrightJunin
Tera Contributor

‎03-13-2025 05:32 AM

When the view Major incident is selected a tab is visible MIM, Now All these field are in read only mode. & i dont know why.

I have checked UI Policy, client script, BR, ACL & i found nothing. even proper roles are available to users..

 

please suggest 

 

 

BrightJunin_0-1741868944222.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-13-2025 06:16 AM

Hi @BrightJunin 

The reason can be MI state= cancelled and it can be made read only via UI policy or some core logic or via some flow.

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Dr. Atul G. - Learn N Grow Together
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BrightJunin
Tera Contributor
In response to Dr Atul G- LNG

‎03-13-2025 07:13 AM

i am trying search again, did not find anything till now .. Will update you in a while 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to BrightJunin

‎03-13-2025 02:14 PM

Hi @BrightJunin 

 

It looks like it is a custom section and not available in OOTB, so I need to connect with developers who develop this.

 

AGLearnNGrow_0-1741900444935.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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