Error: Cannot find function getDisplayValue in object

[JRY]

Hello,

I'm trying to update the RITM description using the flow designer, but I'm getting the user's SYS ID rather than their name. This user name is a reference variable in a variable set, therefore I attempted using script rather than a data picker, but I was unable to use getDisplayValue since an error was displayed. Could someone please tell me what went wrong with the script below the bold line?

var response = '';

var ritmSysId = fd_data.trigger.request_item.sys_id;

var rec = new GlideRecord('sc_req_item');

rec.get(ritmSysId);

response += 'Requested By : ' + rec.variables.requested_by.getDisplayValue()+'\n';

response += 'Phone : ' + rec.variables.requested_for_phone +'\n';

response += 'Requested For : ' + rec.variables.requested_for.getDisplayValue()+'\n';

response += 'Which System : ' + rec.variables.which_system +'\n';

response += 'Organization : ' + rec.variables.organization +'\n';

response += 'Apply Access to : ' + rec.variables.apply_access_to +'\n';

response += 'ID Type : ' + rec.variables.id_type +'\n';

response += 'Model SAP access after existing user : ' + rec.variables.model_sap_access_after_existing_user +'\n';

response += 'Add/remove other roles : ' + rec.variables.add_remove_other_roles+'\n';

response += 'Type of system id : ' + rec.variables.type_of_system_id+'\n';

response += 'User group action : ' + rec.variables.user_group_action+'\n';

response += 'System Selection : ' + rec.variables.system_selection+'\n';

response += 'Group Name : ' + rec.variables.group_name +'\n';

response += 'New group Name : ' + rec.variables.new_group_name +'\n';

response += 'Group Description : ' + rec.variables.group_description +'\n';

response += 'User group Owner : ' + rec.variables.user_group_owner +'\n';

response += 'Primary Approver : ' + rec.variables.primary_approver +'\n';

var mrvs1 = JSON.parse(rec.variables.summary_of_additional_users);

mrvs1.forEach(function(item) {

response += 'User Name : ' + item.user_name +'\n';

response += 'SAP ID : ' + item.additional_user_sap_id +'\n';

});

response += ' Business Justiification : ' + rec.variables.business_justification+'\n';

response += 'Additional Comment : ' + rec.variables.additional_comments+'\n';

return response;

Thanks,

JRY

[Sagar Pagar]

Hi,

Try by replacing

rec.variables.requested_for.name.toString();

instead of

rec.variables.requested_for.getDisplayValue();

Thanks,

Sagar Pagar

[JRY]

Hi Sagar,

I appreciate your response. That one is functioning properly, but the script below has an issue.

var mrvs1 = JSON.parse(rec.variables.summary_of_additional_users);

mrvs1.forEach(function(item) {

response += 'User Name : ' + item.user_name +'\n';

response += 'SAP ID : ' + item.additional_user_sap_id +'\n';

});

Thanks,

JRY

[Abhijit4]

Does summary_of_additional_users is reference list field? if yes then please try below,

var mrvs1 = rec.variables.summary_of_additional_users.toString().split(",");

mrvs1.forEach(function(item) {

response += 'User Name : ' + item.user_name +'\n';

response += 'SAP ID : ' + item.additional_user_sap_id +'\n';

});

Let me know if you have any further queries.

Please mark this as Correct or Helpful if it helps.

Thanks and Regards,
Abhijit
Community Rising Star 2022

[Abhijit4]

Does summary_of_additional_users is reference list field? if yes then please try below,

var mrvs1 = JSON.parse(rec.variables.summary_of_additional_users);

var user=new GlideRecord("sys_user");

user.addEncodedQuery("sys_idIN"+mrvs1 );

user.query();

while(user.next()){

response += 'User Name : ' + user.user_name +'\n';

response += 'SAP ID : ' + user.additional_user_sap_id +'\n';

}

Let me know if you have any further queries.

Please mark this as Correct or Helpful if it helps.

Thanks and Regards,
Abhijit
Community Rising Star 2022