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Error Found in ServiceNow University

NPAVAN
Tera Contributor

Hello Team,

I have completed all the course modules in my learning playlist, but the course status still shows as "Incomplete", even though my progress is fully updated. Please refer to the attached screenshot for reference.

I would appreciate it if someone could kindly look into this issue and assist me in resolving it.

Thank you!

 

 

Screenshot 2025-07-02 120246.pngScreenshot 2025-07-02 120233.png

2 REPLIES 2

Chaitanya ILCR
Mega Patron

HI @NPAVAN ,

I would say start it over from the first slide and this time just skip content and make sure you have touched all the parts of the sides and complete it 

 

if still having issue raise a case with servicenow

 

ChaitanyaILCR_0-1751438801055.pngChaitanyaILCR_1-1751438805534.png

 

 

https://www.servicenow.com/community/training-and-certifications/course-not-showing-completed/m-p/27...

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

GlideFather
Tera Patron

@NPAVAN it happened to me as well, I don't remember how did I fix it but you can close the class, erase cache and open it again, if you passed you can try to go through it again in faster way or contact ServiceNow with this screenshot as "a proof" of completion..

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This reply is 100 % GlideFather and 0 % AI