Error generating the document No attachment found with sysId

Ratan B
Tera Contributor

‎03-03-2023 03:37 AM

Dear Form,
After Tokyo Upgradation, while generating PDF from Document Template getting below error log "

Error generating the document No attachment found with sysId : d61d125a1b539110292b859e7b4bcbfe, aborting conversion. 

And If I click preview as pdf showing below message "Error MessageUnable to preview document due to an error" .

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9 REPLIES 9

Palloma
Tera Contributor

‎10-18-2023 07:51 AM

I'm having the same problem

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Max Dore
ServiceNow Employee
ServiceNow Employee

‎10-23-2023 01:54 PM

Hi, 

In your document template, do you have images or files? Can you confirm those attachments are in your environment? Please check the sys_attachment table.

Palloma
Tera Contributor
In response to Max Dore

‎10-23-2023 02:18 PM

Hi,

Yes, they´re in my environment.

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Markus6
Tera Contributor

‎07-04-2024 03:01 AM

Hi, I am facing the same issue for an HTML template with multiple template blocks and template scripts. What was the solution for you?

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