Error Handling Mechanism in ServiceNow Integration

Rutvik Khandeka · ‎11-20-2023

Hello All,

We are looking to integrate ServiceNow with one of the external platform (Say - Salesforce) with ServiceNow. The scenario is whenever a ticket is created / updated at ServiceNow, it should ideally create / update the same ticket at Salesforce as well.

Can you please provide any ideas regarding ideal error handling mechanism to look for (like creating a incident when integration fails, etc,)

That would be very helpful. Appreciate your time for reading.

Thanks.

Dr Atul G- LNG · ‎11-20-2023

Hi @Rutvik Khandeka

Here are few links:

https://youtu.be/d5WYx8dc9sE

https://www.servicenow.com/community/developer-articles/servicenow-to-servicenow-integration-step-by...

https://www.servicenow.com/community/developer-articles/servicenow-to-servicenow-integration-using-r...

https://www.servicenow.com/community/in-other-news/servicenow-popular-integration-rest-saas-hcm-cmdb...

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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