Just wonder if anyone has the answer for the following requirement/ask:Goal:Clone existing records (mostly service requests or incidents) along with all the related data attached to them, and then transfer the cloned records to another "non-ServiceNo...
I was trying to create a filter that would show me a list of all the incidents that I have clicked the "Follow" button. Ideally I would like the create the filter so anyone could use it, either using the "Is (Dynamic)" condition or "javascript:gs.get...
HiWe are trying to setup service now and provision all users using saml, essentially we were looking to provide authentication and pass all security group information within a claimI have checked Servicenow Mapping Assist I can see only certain Sourc...
Hi,I need to give few users admin access only to these modules so that they can develop content manage No other modules users should have other than below ones.Can you please help.script includesContent Managementcreating update setsThanks
Hi, community.I'm currently working on a project in the service portal part of servicenow, but I ran into an issue trying to customize the date picker (the one you see on the "forms" page.). I want to change the start day, (in the bootstrap date pick...
Hi Everyone,I am using SNow Jakarta instance & I am not able to remove '$' from my JSON string. Below is my code snippet:var response = request.execute();var getIdeationData = response.getBody();var reg1 = new SNC.Regex('/u_number/');getIdeationData ...
Hi All,I need help with this , i'm trying to copy approval details into task fieldi tried with script include, but something missing here ,it is not creating a task after approval.var AddApproverDateTime = Class.create(); AddApproverDateTime.prot...
How to adjust width/Length/Height of home page in service portal. Is there a way to make page size fluid so that it fits screen based on resolution. Index page leaves empty space on home page which we want to make dynamic,PFA,s Thanks in Advance
Hello,We've build a Catalog using requested item and a lot of variables.On the requested item form, i can display the famous "variable editor" and apply a lot of catalog ui policies as well.That's great !The problem is the approval form.... that's aw...
When a user first logs into ServiceNow, they are assigned to a node. What is the logic for this assignment to a node? Is it round robin? Or does it assign the user to the least busiest node? Or some other logic?
I have a custom table within an application that extends the Task table. There is an ACL that restricts write access to a specific role, all users have have write access when tested via impersonation. I've attempted to debug this and got even more co...
Our instance has gone live to our company about 4 months ago. When we set up our groups in AD our NOC named our groups with their standards. These standards included prefix that is confusing end users when viewing reports and selecting groups from re...
I've got a somewhat interesting issue that has come up. We have retired (deactivated) many catalog items and users cannot access them from the portal or service catalog which is as expected. The issue we are having is that some people bookmark a cata...
var ci = current.variables.cmdb_ci.getDisplayValue();gs.log('CI' + ci);if(ci){var techSupport = ci.support_group;gs.log('This is the support group' + techSupport);task.assignment_group = techSupport;}else {task.assignment_group = '9d7cbca24fb271007a9...
Hello,We have a new requirement to expand or allow search feature in Service Portal to search for user profile to see bios in the org chart. Looking for some help as I am new to service portal.Thank you.Edwin
