Hi community,From what I understand the Notification device record is created in "cmn_notif_device" when a user gets notified (in an incident for example)Can you please tell me or explain to me the process behind that creation from a notification eve...
When a user chooses to close their incident from the portal, is it possible to make the resolution code and resolution notes be auto-filled with specific details? At the moment, the incident is just being resolved without either notes or code, which ...
Dear All,I have a "table name" type field whose base table is alm_asset. According to my requirement it should show all extended tables except one/two. Also it shows table name in bracket i.e. dropdown value are in format ... Hardware[alm_hardware] e...
I have created 2 UI pages, 1st ui page contains certain fields and a create button. When all fields are filled and button is clicked, it inserts all data in a table which contains similar fields and also opens a popup which is the 2nd ui page.The 2nd...
Again I'm struggling with my poor developer knowhow and would appreciate some help.I'd like to a client script on change of assigned_to that sets the assignment_group if the group is empty and the assigned_to to only belongs to ONE group with a speci...
Hello,There is an OOTB business rule for sys_user table called user query, which has a condition: gs.getSession().isInteractive() && !gs.hasRole("admin")It blocks access to deactivated sys_user records for non admins.However when I add the addition...
How can I check the variable's variable set in a server side script.var item = new GlideRecord("sc_req_item");item.addQuery('sys_id', '1f6d025b13da83008a3efc04e144b0cd'); //I had RITM sysid for testingitem.query();if(item.next()) {gs.print(item.numbe...
Hi All,I'm revisiting something I've been working on to see if anyone has suggestions on "the right thing to do"I was asked to create an easy way for our asset manager to create requests. Of course the first thought was to point her to the Service ...
Hi everyone,I do not want to send mail accumulated on outbox while I set "Email sending enabled" set to false.I changed the state to proceed, but it was sent.Do I set to ignore? Or do you need to delete it?regards.
I have an HTML field (u_related_information) on a custom table and I want to display it's contents on a UI Page. I can get it to correct render the contents in some instances, however If the field contains I get an error when rendering the Page....
Hi everyone,I know this is pretty basic but I've sent several hours already trying everything I know but can't get this to work.Basically, I want to set the assignment_group field for a task record during record creation triggered by a Create Task ac...
I have a spreadsheet that my end user wants attached on the RITM that is created from a catalog item available on our service portal. Not really sure how to do that as I haven't come across that request before. Looking for ideas and direction if anyo...
I'm trying to show a column in a related list but it isn't displaying. The column is created on the cmdb table and extends to the child tables. If I go to the cmdb list I can see the column and if I go to cmdb_ci_computer list I can see it there also...
Hello, someone please help/suggestions.Client wants to use the BR risk calculation, however after filling out the risk assessment and submitting, it doesn't automatically run the risk calculation. We have to make a change on the change request and ...
I am currently trying to add a field to a form design programatically. I have already declared a column on the Base Configuration Item (cmdb) table and am now trying to find out how to add that field to children of that table programatically. I a...
