Hello All, I have created a Guided Tour on incident page. What can be done in order to play the guided tour on the new incident form only (clicking on create new) and not on the already existing records? Suggestions and Help appreciated! Thanks i...
Hi All,I have written a script to create records in a table with the values from task table. As we are doing some calculations we are using GlideAggregate as we need of the records.I found that the assisged_to field values are not populated to the re...
Hi there, Kind of new to service now, and I was looking to create a guided tour. I wasn't seeing in the documentation anything about making tour steps available across different tables/forms. Example of what I mean: I start my guided tour in the inci...
How to check who added or removed group member to/from group?Many i times we come across a situation, where a person is removed from his group or added to another group which is not part of his work. How to know who did the changes?
Hello friends, I written a scripted scheduled on daily basis, that basically to glide record of CMDB_Computer Table and as per the condition it’s to update 11000 records. I can observer that scheduled job is working for all records as per glide recor...
Hi, I am not able to add columns to any tables and getting "Security prevents writing to this field" message, which has been working fine so far but it started not working for some reason. Attached is a newly created table but even system admin canno...
I have recently created a UI page named DepreciateAssets. This UI page is linked to a module i.e when users click the module this UI page pops up and I am trying to restrict access for the users with a specific role.As suggested in SNOW docs I have c...
What's the best way to query for values that are reference fields in the question_answer table? The reference field returns the sys_id value. I need to get the display value of that sys_id instead to output into a task so it's readable.
Hello, we have a requirement to show total value include tax. e ,g cost 1 = 800 tax= 18% tax on 800 total= cost1+ 18% tax on 800, I have tried flowing on load client script but no luck, function onLoad() { //Type appropriate comment here, and begi...
Hello Experts, I need help with workflow I have started creating a requested item whic can be requested on anyone's behalf i.e. While raising is I have flexibility to choose "requested for" , now the requirement is that approval should go to requ...
Greetings Folks So I am building Service Catalog items. And one of the things I am needing to build is a request form that gets auto-assigned to the appropriate group based on the location that is entered in the form. That Location field currently au...
I have a form that has an Area (select box) and Environment (checkboxes). I want the task description based on the Area & Environment selected. The script below is halfway working, the ISSUE is if the customer selects both checkboxes the script is no...
I am trying to use the SC Catalog Item widget and its just not working. I read on another thread that I had to clone the widget and then modify the code for the server script to include the homepage ID and the sys ID for the item. It is still showi...
I have a strange problem. Every once in a while a user would login and they are identified as a guest user; instead of themselves. Any ideas why this can be occurring? Mike W
I have a few custom fields on the Release Table (rm_release). 2 of this fields are for string values of List fields, the fields will be hidden and are only there for reporting purposes. Our workflow is as such create new Release(parent), > Create Re...
