The client has an application in the navigator to show their tickets.One of these runs from a database view linking tasks to SLA's and so on. I reworked it a little while ago to use a script include instead of a number of filters and it runs happilyF...
Hi all,I spent some time to find how get data about logged in user and dont have luck.I want get whatever exist on sys_user table from user record.I can get it from form to state = current.assigned_to.emailBut how do I get same info from logged in us...
I have been given a new requirement for our iphone request catalog item to try and prevent US users erroneously selecting Vodafone as a provider. I set up an onChange script for my vendor variable but am running up against the fact that you can't d...
I have to generate a Gliderecord report, where Request is still open and attached Requested Items are closed or closed incomplete. var str = 'request.request_stateNOT INclosed_complete,closed_incomplete^stateINclosed_complete,closed_incomplete'; var...
Hi All, In my scoped application, I have created a table extended from import set row, and one onBefore and one onAfter tranform map script to control the insertion from import set table to the target table. I have an external http client, calling Se...
How can we get the requested item related to current request?I able to to get the requested items along with the current request item.But I want to display the requested item related to current request.I am using the below code.template.print("<p></p...
Is there a variable attribute that I can use to remove the duplicates from my table.I have a catalog form that has a variable that I set up as a look up select box from the table that I created.I want to filter out the duplicates. There are duplicate...
So we just upgraded our DEV instance to Jakarta patch 3 and I am having trouble with a script.This will change the field label in Service Portal, but will not work in the ITIL service view. The "changeFieldLabel" did work in Helsinki in the ITIL se...
In my dev instance, I have a story list. By default it is showing "SCRUM" view in list. By clicking one story, it is opened with "SCRUM" view. But, my requirement is it should be in "Default" view.I have removed the "scrum" view name from the respect...
Hello,I have created a REST Web service to record data in tables in servicenow.And I am calling this web service from an external client.But sometimes whenever I call the web service,it gives me "Error 404:requested resource is not found" in response...
Hi , I am trying to do integration for the first time and needed some help. We have REST API's for GET and POST calls. Figured out how to use GET REST and populate the data. All this is for a new custom application which we are trying to create. Once...
Hi Friends.I have to close many Incidents . i am doing it by script by hardcoding them.Likevar chn = new GlideRecord('incident');chn.addQuery('number','IN','INC0051502,INC0051172,INC0051088,INC0051334'); like this i have to provide some 500 incide...
Hi Community,We are currently implementing portal service in our company. The target users are essentially French and must get pages in French. We have loaded the French languages into their user profiles but the first connection (via the login page ...
FWIW, I was looking for info to see if I could use a switch statement in a transform script rather than a bunch of if/else. I found no examples in the forums or wiki so I gave it a try. It worked! Here's my solution to take a single character from ou...
Hi folks,I was wondering any advice to write values back to a HTML variable in a record producer within a Widget under a Service Portal.The HTML object is one of the Record Producer variables; when record producer loads, it displays as a HTML editor ...
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