Error in brule

[Vimal Priya]

Hi All,

I am getting an error when using

car str= new GlideStringUtil() and

var a = new sysAttachment()

error message - illegal access of GlideStringUtil in the script

[Vimal Priya]

Hi All,

Thanks for your valuable reply.

Its not an scoped application .

Actually my requirement is to send an attachment with the incident from one SNow instance to another SNow instance through Web services.

Below is my code ,

var StringUtil = new GlideStringUtil();

  var attachments = new GlideSysAttachment();

  var fileName, contentType;

  var gR = new GlideRecord('sys_attachment');

  gR.addEncodedQuery('table_name=incident^table_sys_id='+current.sys_id);

  gR.query();

  while(gR.next()){

  try {

  var binData =   attachments.getBytes(gR);

  var encData =   StringUtil.base64Encode(binData);

  gs.log('XML Respons for payload='+encData);

  var s = new sn_ws.SOAPMessageV2('create_attachment', 'insert');

  s.setStringParameter('source', 'change_request:'+current.u_change_sysid);

  s.setStringParameter('payload', encData);

  s.setStringParameter('topic', 'AttachmentCreator');

  s.setStringParameter('agent', 'AttachmentCreator');

  s.setStringParameter('name', gR.file_name+':'+gR.content_type);

  var response = s.execute();

  var responseBody = response.getBody();

  var status = response.getStatusCode();

  }

  catch(ex) {

  var message = ex.getMessage();

  }

  }

Any suggestions ??

[Vimal Priya]

FYR @Pradeep ; @ Morris ; @ gurpreet

[Pradeep Sharma]

Hi Vimal,

You may find the below thread helpful.

https://community.servicenow.com/thread/174744

[Vimal Priya]

Hi Pradeep,

FYR,

Below is my full code for the task

function onAfter(current, previous) {

  /*var xmldoc = new XMLDocument(response, true);

  var str= xmldoc.getNodeText("//short_description");

  gs.log(str);

  var strg=xmldoc.getNodeText("//assigned_to");

  gs.log(strg);*/

var s = new sn_ws.SOAPMessageV2('CreateINC533', 'insert');

s.setStringParameter('assigned_to', current.assigned_to);

s.setStringParameter('short_description', current.short_description);

s.setStringParameter('number', current.number);

var response = s.execute();

var responseBody = response.getBody();

var status = response.getStatusCode();

  /*

  gs.addInfoMessage(response.toString());

var helper = new XMLHelper(response);

var obj = helper.toObject();

logObj(obj, "*" );

function logObj(obj, sep){

    for (var x in obj){

          if (typeof obj[x] != "function"){

    if(x == "sys_id" && JSUtil.notNil(obj[x])){

      gs.log(sep + x + ":: " + obj[x]);

    //Attachment Creator

    var grSysAtt = new GlideRecord('sys_attachment');

    grSysAtt.addQuery('table_sys_id', current.sys_id);

    grSysAtt.query();

    while (grSysAtt.next()){

    gs.log(grSysAtt.table_sys_id + 'sys id of the record foound');

    var sa = GlideSysAttachment();

    var binData = sa.getBytes(grSysAtt);

    var encData = GlideStringUtil.base64Encode(binData);

    gs.log("Encoded data:" + encData);

    //var sm =new sn_ws.SOAPMessageV2('CreateAttachment533', 'insert');

    s.setStringParameter('agent', 'AttachmentCreator');

    s.setStringParameter('topic', 'AttachmentCreator');

    s.setStringParameter('payload', encData);

    s.setStringParameter('name', grSysAtt.file_name+':'+grSysAtt.content_type);

    s.setStringParameter('source', grSysAtt.table_name+':'+obj[x]);

  // var response2 = sm.execute();

    // var responseBody2 = response2.getBody();

// var status2 = response2.getStatusCode();

          }

    }

    }

          logObj(obj[x], sep + "*" );

    }

}*/

  // var StringUtil = Packages.com.glide.util.StringUtil;

//var StringUtil = new GlideStringUtil();

  //var attachments= Packages.com.glide.ui.SysAttachment();

  //var attachments= new GlideSysAttachment();

  var StringUtil = new GlideStringUtil;

  var attachments = new GlideSysAttachment();

  var fileName, contentType;

  var gR = new GlideRecord('sys_attachment');

  gR.addEncodedQuery('table_name=incident^table_sys_id='+current.sys_id);

  gR.query();

  while(gR.next()){

  var binData =   attachments.getBytes(gR);

  var encData =   StringUtil.base64Encode(binData);

  gs.log('XML Respons for payload='+encData);

  var s1 = new sn_ws.SOAPMessageV2('Create_Attachment', 'insert');

  s1.setStringParameter('source', 'change_request:'+current.u_change_sysid);

  s1.setStringParameter('payload', encData);

  s1.setStringParameter('topic', 'AttachmentCreator');

  s1.setStringParameter('agent', 'AttachmentCreator');

  s1.setStringParameter('name', gR.file_name+':'+gR.content_type);

  var response1= s1.execute();

  var responseBody1 = response1.getBody();

  var status1 = response1.getStatusCode();

}}

I tried with XMLHelper , It seems ticket is creating but attachment not found in that ticket in another instance .

So that I am trying to copy the attachment .

Thanks in advance

Kind Regards,

VimalPriya S