Error in Playbooks for Some Users

syed_but_not · ‎02-21-2023

Hi, I set up a couple of playbooks for cases for my organization, and they work fine whenever I run them in CSM Configurable Workspace, but when I impersonate some users I'm getting an error in the playbook. Do playbooks require certain permissions? I haven't been able to find any documentation on it and am having trouble locating what the issue is

Allen Andreas · ‎03-02-2023

Hi,

Thanks for marking my reply as Helpful.

In my instance, which is out of box, those types of ACLs for that table have snc_external and snc_internal:

If you're saying your ACLs only have snc_external, that could be a problem?

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

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syed_but_not · ‎02-21-2023

I see the role is snc_external, is that the default role its supposed to be set to? Also admin override is checked

Allen Andreas · ‎02-21-2023

Hi,

Do you mean snc_internal? As you'd only want your internal users using playbooks correct?

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

syed_but_not · ‎02-21-2023

Hi,

It says snc_external for some reason, I don't have that role but am still able to view and use playbooks

Allen Andreas · ‎02-21-2023

Well, you have admin? and admin override is allowed?

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

syed_but_not · ‎02-23-2023

Yes to both