Error in Playbooks for Some Users

syed_but_not · ‎02-21-2023

Hi, I set up a couple of playbooks for cases for my organization, and they work fine whenever I run them in CSM Configurable Workspace, but when I impersonate some users I'm getting an error in the playbook. Do playbooks require certain permissions? I haven't been able to find any documentation on it and am having trouble locating what the issue is

Allen Andreas · ‎03-02-2023

Hi,

Thanks for marking my reply as Helpful.

In my instance, which is out of box, those types of ACLs for that table have snc_external and snc_internal:

If you're saying your ACLs only have snc_external, that could be a problem?

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

View solution in original post

Allen Andreas · ‎03-02-2023

Hi @syed_but_not

I see you've created another thread for this. If that is the case, then please ensure you mark my reply here as "Accept Solution" as I've worked with you to resolve this.

Please also review my other replies and mark them as Helpful, if applicable.

I'll work with you in your other post now.

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Allen Andreas · ‎03-02-2023

Thanks! 🙂

Please review my replies and mark any that are Helpful, as Helpful.

Take care!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!