Error in soap message

[saahilkumar]

Hi All

I get an error while generating a SOAP message i.e

Unable to load WSDL: java.lang.RuntimeException: org.apache.commons.httpclient.HttpException: Unable to retrieve XML, HTTP status code: 401:org.apache.commons.httpclient.HttpException: Unable to retrieve XML, HTTP status code: 401

How to address this error

Thanks in advance

[saahilkumar]

Hi Ankur

Thanks for the revert

How can the roles be added to the user.

Thanks

Saahil

[Ankur Bawiskar]

Hi Saahil,

First try without giving any roles. Whether that works or not.

If it works then it should be good.

Regards

Ankur

[JV2]

Hi,

I'm not sure if this questions should be considered answered yet. The basic authentication profile required on the SOAP message definition is not a regular ServiceNow user (sys_user). It's a Authentication Configuration. see image below:

                           

If you define a user in this form (select the "New" button), that user is not a regular user, so no roles can be assigned to it

These other threads are referring to the same issue, and are set as not answered:

https://community.servicenow.com/message/1043932#1043932

Generation soap message, Please help

So, has anyone really found a solution for this issue?

For the records, in Geneva, all you needed was a regular ServiceNow user ID and password. In fact, if you browse the XML of the SOAP message defined in Helsinki, the field "use basic authentication" is still there, and when this one was set to true in Geneva, it displayed the user/pwd fields to populate with the regular SN user information. So, it looks like Helsinki moved (or tried to) to a more controlled user authentication approach; but there is something not properly documented yet... Any thoughts?