Error message It looks like the webpage at https://instance_name.service-now...might have moved..

Gemma4
Mega Sage

‎10-09-2023 07:26 AM

Hi Everyone,

I have a user receiving the full error message below when selecting a task, but I am able to impersonate her and not duplicate it. Anyone else receive something similar or have any ideas on how to troubleshoot? 

Below is the full error: 

It looks like the webpage at https://instance_name.service-now.com/$pa_dashboards_overview.do might be having issues, or it may have moved permanently to a new web address."

Thanks so much for any insight you have!

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8 REPLIES 8

Mark Flagler
Giga Contributor

‎10-11-2023 10:08 AM

What version of ServiceNow are you on?  I am seeing this same thing on UTAH Patch 2.  No fixes yet.

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Elena Pomana
Tera Guru

‎12-14-2023 02:59 AM

Hello! I have the same issue now, how did you manage to solve it? Thanks 🙂

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User552795
Tera Contributor

‎12-18-2023 11:51 AM

We are currently on Utah Patch 7b and we are also getting this issue when clicking into dashboard reports.

User552795_1-1702929085146.png

 

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Elena Pomana
Tera Guru
In response to User552795

‎12-18-2023 10:38 PM

Hello! For me cache.do did the trick.