How can we display Display KA Number and Short Description in My Tasks on ESC Portal

[Damayanti Sarod]

I have a requirement to display Display KA Number and Short Description in My Tasks on ESC Portal unlike RITM and Change Request.
How can we achieve this?

Added SS for reference, need 'KA no.- Short Description' for KB articles approvals unlike  Change Request highlighted .

[Yousaf]

Hi @Damayanti Sarod 
Can you please explore To-do Configurations for ESC. Adding links for your reference
Use the My To-dos page 
My To-dos page configuration options 

[Vishal Jaswal]

Hello @Damayanti Sarod 

I believe it is not achievable out-of-the-box via "To-dos Configuration" as the sysapproval_approver table do not have a reference field to kb_knowledge table due to which you cannot achieve it via To-dos Configuration.

Hence, to achieve it with configuration you need to create a custom reference field in the sysapproval_approver table as shown below:

Navigate to All > Employee Center > To-dos Configuration (or table name: sn_hr_sp_todos_config) > Approvals > Detail row (tab) - You will see the custom reference field with which you will be able to add KB Article Number and it's Short Description:

Before:

After (Validation Results):