Error message It looks like the webpage at https://instance_name.service-now...might have moved..

[Gemma4]

Hi Everyone,

I have a user receiving the full error message below when selecting a task, but I am able to impersonate her and not duplicate it. Anyone else receive something similar or have any ideas on how to troubleshoot? 

Below is the full error: 

It looks like the webpage at https://instance_name.service-now.com/$pa_dashboards_overview.do might be having issues, or it may have moved permanently to a new web address."

Thanks so much for any insight you have!

[Rae Khan]

did you clear the cache? after trying it still does not work

[satyendrakgupta]

did you get a solution for this?

[AiniwaerK]

This behaviour is seen only on the customer's instance when the user is connected to their corporate network. Issue will not be replicable from our end even after impersonating the user.

It is purely a network issue the customer is connected to. Issue is fixed after connecting to any other network/ hotspot.

See the original solution here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1432414

[BurtCrepeault-E]

I'm having a similar issue when working on a UI Action. If I make any change in the action except in the script field, I can save it normally. When a single line in the script changes, I get the error.

The only way this could happen, being so specific to a situation, is if a WAF is present in the network path (web app firewall). It could be intercepting the save as malicious and blocking it.

In that case, changing networks could work, like disconnecting from a corporate VPN for example.

If that's not possible, another solution would be to submit the problem to your IT network/security staff to see if a firewall is intercepting your traffic. They might be able to relax a rule or two and let it through.