Error Message while creating RITM

[ShaziyaS1041050]

HI All,

I am getting the following error while creating Request from portal even if the scope is in global or custom application scope

Your guidance is greatly appreciated!

[Its_Azar · Accepted solution]

Hi there @ShaziyaS1041050 

This iss scope restrictions. Even if your app is in Global or a custom scope, the Catalog Item / Flow / Script creating the RITM is trying to access a global resource i guess.  check these

• the Catalog Item, Flow, and related Script Includes are all in the same scope, or

• Mark required Script Includes as Accessible from → All application scopes, or

• Move the logic to Global if it must access global resources

[Its_Azar · Accepted solution]

Hi there @ShaziyaS1041050 

This iss scope restrictions. Even if your app is in Global or a custom scope, the Catalog Item / Flow / Script creating the RITM is trying to access a global resource i guess.  check these

• the Catalog Item, Flow, and related Script Includes are all in the same scope, or

• Mark required Script Includes as Accessible from → All application scopes, or

• Move the logic to Global if it must access global resources

[AednaR · Accepted solution]

Hi,
The error is not caused by the application scope you are currently in  It is caused by what the Service Portal request flow executes under the hood, so  scoped script include might be being called try finding that script include and changing its scope to global as well.