Error on idea portal when user tried to subscribe

Rai Shivam Ajay · ‎11-02-2023

If you login to the Idea portal as a customer and you want to subscribe for an existing idea, you will get an error message as below . I am attaching the screenshot.

Thank you in advance

Peter Bodelier · ‎11-02-2023

Have you recently upgraded to Vancouver?

If so did you successfully migrate?

Migrating from the legacy Ideas application to Idea Portal (servicenow.com)

Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

View solution in original post

Peter Bodelier · ‎11-02-2023

Hi @Rai Shivam Ajay

I can't reproduce this. Is this on a specific idea, or on all?

Edit:
Nevermind, I thought you where talking about the ServiceNow Idea Portal, but it is on your instance.

Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

Peter Bodelier · ‎11-02-2023

Have you recently upgraded to Vancouver?

If so did you successfully migrate?

Migrating from the legacy Ideas application to Idea Portal (servicenow.com)

Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

Rai Shivam Ajay · ‎11-06-2023

Hello Peter,
Yes , I have done upgradation recently. But I am not able to find the issue of idea portal.
Can you help me.
Thank you

Peter Bodelier · ‎11-06-2023

Hi @Rai Shivam Ajay

Have you taken all the steps in the documentation?

Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.