ERROR Test failed: Can't find method com.snc.automation.TriggerSynchronizer.executeNow(string).

[Ron28]

I just ran into this error while creating an ATF test to start a Discovery schedule.

When putting the following code in a background script, this works fine:

var schedule = 'fcc83251db4829185c863ec3f39619b6';

var grSched = new GlideRecord('discovery_schedule');		// Need to pass reference to Discovery script include
grSched.get(schedule);								        // Get Schedule record

var d = new Discovery();
var sta = d.discoverNow(grSched);

var grStatus = new GlideRecord('discovery_status');
grStatus.get(sta);

gs.print('Discovery Status Record number: ' + grStatus.getValue('number'));

// Output:
//*** Script: Discovery Status Record number: DIS4073844

But when running this near enough identical code via an ATF test in a scripted step I get the above error on the call to the Discovery script include, discoverNow() method:

(function executeStep(inputs, outputs, stepResult, timeout) {
	var schedule = 'fcc83251db4829185c863ec3f39619b6';
	var grSched = new GlideRecord('discovery_schedule');

	var d = new Discovery();
	var status = d.discoverNow(schedule); 				// Returns sys_id of Discovery Status record

I've hardcoded the sys_id of the schedule here only to have an identical call to the Discovery script include. 
The error:

ERROR Test failed: Can't find method com.snc.automation.TriggerSynchronizer.executeNow(string). (sys_script_include.a6cdaf5bc0a802550004f460b6c04967.script; line 46)
	org.mozilla.javascript.DefaultErrorReporter.runtimeError(DefaultErrorReporter.java:58)
	org.mozilla.javascript.Context.reportRuntimeError(Context.java:1570)

Thinking this was a scope issue I checked all components:

test 
re-usable test
scripted step
script include

are all in the Global app scope. The script include is unmodified, OOB. 

Any ideas what is going wrong?

Thanks
Ron

[Tanushree Maiti]

Hi @Ron28 

Make sure you have role  discovery_adminor admin .

Also you can refer: 

https://www.servicenow.com/community/developer-forum/snctriggersynchronizer-executenow-is-not-workin...

[Ron28]

I do have both discovery_admin and admin roles.

In the re-usable test I added a step to impersonate myself, to be sure whatever user runs the test has the roles. The impersonation step is successful but it does not resolve the issue.

[lauri457]

What scenario does your test actually cover? The SncTriggerSynchronizer (used to start the background job) class is not available and I doubt you can get it to be. You could try a ui step that clicks the Discover now ui action on the schedule form and see if that works but I don't really understand what the test is for