Error when creating an incident from case on workspace: Illegal access to outbound HTTP

[JordyZ]

Hi,

I have a custom workspace UI action that creates an incident from a case (it opens an unsaved incident record with some prepopulated fields. 

UI action script:

// Create a new incident record
var newRecord = new GlideRecord("incident");
newRecord.initialize();

newRecord.setValue("caller_id", gs.getUserID());
newRecord.setValue("short_description", current.getValue("short_description"));
newRecord.setValue("description", current.getValue("description"));
newRecord.setValue("parent", current.getValue("sys_id")); 

// Retrieve the current user's department from cmn_department
var userRecord = new GlideRecord('sys_user');
if (userRecord.get(gs.getUserID())) {
    var department = userRecord.getValue('department'); 
    if (department) {
        newRecord.setValue("u_agency_department", department);
    }
}


// Open the new record
action.openGlideRecord(newRecord);

When I save the unsaved record, I get this error message: Illegal access to outbound HTTP in CTI-Connector-ServiceNow. Use an async business rule to perform outbound HTTP requests.

I don't know what that means, when am I performing an outbound HTTP request with my UI action?

Any help is appreciated!

[Sandeep Rajput]

Thanks for the upvote and accepted solution. I will share my inputs on the other thread too.