error when trying to use client callable script include.

[SarubalaC]

Hi,

My requirement is when the caller field changes in the incident table, user created email field should reflect the caller's email id. I am trying to do this using client callable script include. I am getting an error as shown in the second image. is there anything wrong in the code i have written. Please help me to rectify the error.(bottom most image is the clientscript.

[Brad Bowman]

Ensure you have only one Script Include with this name.  Add a gs.info line as the first line inside the getEmail to confirm the Script Include is running, then at the end to confirm a value is returned.  It's best practice to always return something from a SI to prevent unexpected results, so try something like var answer = 'false'; at the beginning, then set answer = gr.email.toString(); in the gr if block, return answer; at the end.

[Chaitanya ILCR]

Hi @SarubalaC ,

update the script include make sure it return something

var updateCallerEmail = Class.create();
updateCallerEmail.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getEmail: function() {
        var userId = this.getParameter('sysparm_callerid');
        if (!userId) return '';

        var userGR = new GlideRecord('sys_user');
        if (userGR.get(userId)) {
            return userGR.getValue('email');
        }
        return '';
    }

});

Client script

getXMLAnswer is easy to use I prefer it

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (newValue == '') {
        g_form.setValue('u_email', '');
        return;
    }

    var ga = new GlideAjax('updateCallerEmail');
    ga.addParam('sysparm_name', 'getEmail');
    ga.addParam('sysparm_callerid', newValue);
    ga.getXMLAnswer(function(response) {
        g_form.setValue('u_email', response);
    });

}

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Ankur Bawiskar]

@SarubalaC 

you can use onChange with getReference() callback and no GlideAjax, Script Include is required.

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading) {
        return;
    }
    if (newValue == '') {
        g_form.clearValue('u_email');
    }
    var ref = g_form.getReference('caller_id', callBackMethod);
}

function callBackMethod(ref) {
    if (ref.email)
        g_form.setValue('u_email', ref.email);
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@SarubalaC 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.