error when trying to use client callable script include.

SarubalaC
Tera Contributor

SarubalaC_0-1747219259685.pngSarubalaC_1-1747219326632.pngSarubalaC_2-1747219445343.png

Hi,

 

My requirement is when the caller field changes in the incident table, user created email field should reflect the caller's email id. I am trying to do this using client callable script include. I am getting an error as shown in the second image. is there anything wrong in the code i have written. Please help me to rectify the error.(bottom most image is the clientscript.

6 REPLIES 6

@SarubalaC 

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Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

nayanmule
Tera Expert

Can you please check the field 'u_email' is correctly being used or any other duplicate field is there. 

Please validate the field that you are setting the value on the form is present on the form. 

Thanks.