Error while Configuring SMTP and IMAP email accounts with Microsoft Office365 using OAuth2

Jayant Pandit · ‎08-16-2022

We are following below document provided by SNOW,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0816072

IMAP is working fine,

SMTP test connection showing below error.

"Connection Failed

Email sender connection invalid.: Cannot connect to SMTP server: smtp.office365.com"

Appreciate your inputs.

Thanks

Jayant

Jayant Pandit · ‎09-21-2022

@Nguyen Minh Tam , @Kushal Bahirwani , @Jerry Wong

Hello Everyone,

I managed to solve this on my own,

below are the steps.

Configure your OAuth Profile in Application Registry, Add Entity Scopes.

Create 2 Email Accounts, one for IMAP and another for SMTP.

When you click on "Authorize Email Account" .

Make sure that you are signed in as same email account in the browser that you want to configure for email sending and receiving.

For example.

My email ID is 'jayantcpandit@gmail.com'

Email that I want to configure is 'example@example.com'

In this case, I need to sign in to the browser with 'example@example.com' where I click on "Authorize Email Account", not with my 'jayantcpandit@gmail.com'

With this way, it will make sure that you are using correct account to authorize.

Hope this helps.

Please mark this helpful, if solves your issue.

Thanks

Jayant

View solution in original post

Appli · ‎08-16-2022

Hi, it is covered already in the same KB article, within "Known error" section, no?

Hope it helps

Jayant Pandit · ‎08-16-2022

Hi Appli, Already tried that, not working.

Jerry kk Wong · ‎09-08-2022

Hi Jaynat, did you get a response on a solution as we are also facing the same issue.

Kushal09 · ‎09-19-2022

I am facing the same issue. Licence is E5 and I am still getting the same error