I have implemented signed cards for Outlook Actionable Messages by following these 2 articles - https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/survey-administration/task/embed-survey-in-outlook-email.html and https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815495
I'm receiving the survey email with the signed card but when I click on the "Submit" button on the Survey email, I get "The remote endpoint returned an error ( HTTP 403). Please try again later" error message.
For this I have confirmed the registered provider id(outlook) is included in the json as originator id, included the "Authorization":"" in the headers, validated the json in an online validator and in the Oauth registry for the Outlook Actionable updated the client id to our https://instance.service-now.com URL. The outlook debugger has the following Diagnostics details. Any insight into the error is much appreciated. Thanks!
"CardEnabledForMessage": true,
"ClientName": "Outlook",
"ClientVersion": "16.0.14326.20962",
"InternetMessageId": "<xxxxxxx.xxxx.xxxxxxxxxxxx@xxxxxxxxx.xxxx.service-now.com>",
"EntityExtractionSuccess": true,
"SignedAdaptiveCard": true,
-"MessageCardPayload": {
"found": false,
"type": null
},
-"AuthHeader": {
"results": "spf=softfail (sender IP is xxx.xx.xxx.xxx) smtp.mailfrom=service-now.com; dkim=fail (signature did not verify) header.d=service-now.com;dmarc=fail action=oreject header.from=service-now.com;",
"authAs": "Anonymous"
}
}
