ESC search bar configuration

ShivanshR
Tera Contributor

 

For articles that are searched using the search bar, please add the Knowledge base behind the KB number of the found articles:

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@ShivanshR 

check this article for sp and enhance for esc

Quick Guide to add fields to knowledge article search results in service portal 

also check this

Modifying Content Displayed in AI Search for Knowledge 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@ShivanshR 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader