ESC search for catalog item that is part of an Order Guide

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athavichith
Kilo Sage

‎01-23-2025 08:14 AM

How can I enable search for a catalog item that is part of an Order guide?

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to athavichith

‎01-23-2025 08:46 AM

ohh... is that time has available for and not available for? Is that cataog item has catalog and category mapped? If this is missing, item will not come in search.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-23-2025 08:20 AM

Hi @athavichith 

 

Catalog items are individually searchable also . Could you clarify the specific issue you are encountering?

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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athavichith
Kilo Sage
In response to Dr Atul G- LNG

‎01-23-2025 08:23 AM

I have an order guide. Within in that order guide is the catalog item that's part of it's rule base. In the employee service center, I cannot search for that single catalog item, it does not produce any results. 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to athavichith

‎01-23-2025 08:46 AM

ohh... is that time has available for and not available for? Is that cataog item has catalog and category mapped? If this is missing, item will not come in search.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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athavichith
Kilo Sage
In response to Dr Atul G- LNG

‎01-23-2025 08:50 AM

Thank you.....the item was not correctly on category and catalog.