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Escalated case is not showing red dot in any Workspace

Gpope
Tera Contributor

Hi Community, hope you can help me this time as always! 

 

I'm working with new escalations and I have this issue:

 

When I escalate a case in any workspace, I cannot see any flag or red dot or anything in the workspace list view. 

 

Gpope_0-1710429235581.png 

vs

Gpope_1-1710429263534.png

 

Is there anything Im missing here ? Do I have to activate any property or something? 

 

Thanks a lot! 

 

 

 

6 REPLIES 6

Community Alums
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Community Alums
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Hi @Gpope ,
I am facing similar issue, please let me know if you found a solution. 
Thanks.