Escalated case is not showing red dot in any Workspace

Gpope
Tera Contributor

‎03-14-2024 08:15 AM

Hi Community, hope you can help me this time as always! 

 

I'm working with new escalations and I have this issue:

 

When I escalate a case in any workspace, I cannot see any flag or red dot or anything in the workspace list view. 

 

Gpope_0-1710429235581.png 

vs

Gpope_1-1710429263534.png

 

Is there anything Im missing here ? Do I have to activate any property or something? 

 

Thanks a lot! 

 

 

 

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6 REPLIES 6

Community Alums
Not applicable
In response to Gpope

‎03-15-2024 06:25 AM

Hi @Gpope ,

Did you follow the steps :

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/navigation-and-...

 

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Community Alums
Not applicable

‎04-17-2024 03:15 AM

Hi @Gpope ,
I am facing similar issue, please let me know if you found a solution. 
Thanks.

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