Escalation Field in Incident Module

[anubhavr]

I want to know how Escalation field is populated in INCIDENT module. What is mechanism.??

[anubhavr]

Hi Subha,

I wanted to know how it works. It's mechanism. On what basis or calculation is it populated.

[subhaprakash]

Hi Anubhav,

The following OOB UI Action is used to populated Escalated field value.

Regards,

Subha P.

[lisazielinski]

@subhaprakash In this screenshot you show right clicking on "Escalate Incident".  This seems to me to be a different function than relying on the SLA.  What version of ServiceNow are you using this function in?  How did you enable it?

[subhaprakash]

Hi Lisazielinski,

"Escalate Incident" is a custom functionality which is provided in the screenshot. We have custom UI Action for "Escalate Incident".

I hope this will help you 🙂

Regards,
Subha Prakash.