Escape characters within JSON object not working, even when converted to a string

[Logan3]

Hello,

Using Flow Designer, I'm trying to update the work notes field of an Alert with the response body from a REST step. This is fine, but the resulting work note ignores escape characters, specifically "\n".

Is there a reason this could be happening, and is there a workaround to get escape characters to work?

I have tried manually converting the JSON object to a string using .stringify(), but the same issue remains. I've tried escaping the escape with "\\n". The same issue is occurring when updating an Alert manually through a glide record object.

Thank you.

[Ct111]

Hello,

I think the below link will help you...

https://stackoverflow.com/questions/19176024/how-to-escape-special-characters-in-building-a-json-str...

https://hi.service-now.com/kb_view.do?sysparm_article=KB0721958

Mark my ANSWER as CORRECT and HELPFUL if it works

[Priya Shid1]

Hi ,

In case of json suppose ,

 "FirstName": "\nTanmay",

o/p will be,

FirstName:\nTanmay

so when you stringify(); ' \nTanmay ' will be your value for FirstName,Please check for this and update.

[Logan3]

Hi Priya,

Correct, once stringified the "\n" is visible in the output as part of the string.

For your example, the output that we get is:

"\nTanmay"

The output we would want is:

"

Tanmay"

[Ashutosh Munot1]

Hi,

What about <br/>?

Thanks,
Ashutosh