Event being fired but email notification not being created

int123 · ‎07-22-2019

I have an event that is triggered through a run script activity in a request item workflow. The event is fired correctly and i can see it in the event logs.

I also have an email notification created to send whenever the event is fired with no other conditions. The subject and body also have just "test" written in them.

The email notification is not being triggered, I can see in the logs the other emails that get sent for the requested item such as "request item has been opened on our behalf" and "approval request" emails. However, this one notification that requires this event to be triggered does not work.

Allen Andreas · ‎07-23-2019

Yes, I understand what the problem is, I just wanted to get more information, which you're revealing now.

So taking in to account the 4 things you listed above...we can then try:

1) Is this notification actually "active"?

2) Is there a condition in the notification (so not only the event firing but a condition set) if so...what is that?

3) For Parm1, while you can use email address...I'd recommend just passing the user's sys_id, so current.request.requested_for instead

4) You've said the notification isn't sending, but are you sure? Have you checked sys_email logs to see that it's not going out and perhaps just going to a spam folder or something?

5) Double-check the event you've specified for this notification to ensure it's really set to:

createItemNotification

Please mark reply as Helpful/Correct, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

View solution in original post

Jaspal Singh · ‎07-22-2019

Hi,

Try adding Weight to the notification once.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

int123 · ‎07-22-2019

The weight is set to 0. I have tried changing it to other numbers but it still does not work.

Ryan Healey · ‎07-22-2019

Check to see if the recipients have notifications enabled on their user profile(s). The issue also could be that the primary email device for that user is incorrect.

Let me know if that's helpful or not

int123 · ‎07-22-2019

The recipients have notifications enabled because other notifications are being correctly sent to them.