Event is fired but notification not sending

Farah5
Tera Contributor

I've looked at all other solutions to this kind of problem and nothing seems to apply to me. I can see my event is firing, but the notification is not sending. 

Here is my event:

find_real_file.png

Here is the notification:

find_real_file.png

 

Here is the Who Will Receive part of the notification:

find_real_file.png

 

And here is the business rule: 

find_real_file.png

12 REPLIES 12

Sourav16
Kilo Guru

Hi Farah,

Have you tried the Preview Notification button on the notification record, that could tell you why it is not being sent somewhat like this : -

 

find_real_file.png

 

Thanks

Sourav

Farah5
Tera Contributor

Hi Sourav, 

Here is what I'm seeing. My name is crossed out, but it should still be sending to the other two. 

Farah5
Tera Contributor

Hi Sourav, 

Here is what I'm seeing. My name is crossed out, but it should still be sending to the other two.

find_real_file.png

Hi

Whom do you want to send as i can see you have selected a group a user from the fields and also i can see both event parm1 and parm2 contains recipient.

Also make sure you are previewing the notification based on the same record on which you were testing and the notification was not sent.

 

Thanks

Sourav