Flow Designer FDChangeDetails wrong Previous value is picked

Chandru SP
Tera Contributor

Hi Everyone,

 

I am sending an Email notification in flow designer with the "state" field's previous and current value.

ChandruSP_0-1755772191076.png

The state filed has multiple choices with same value, so when the FDchangeDetails > Previous Display Value is used it picks the wrong choice to send.

ChandruSP_1-1755772338887.png

ChandruSP_2-1755772393828.png

this should have been Scope to validate, instead it picked "pending" as it has the same value as "scope"
Tried: changing the sequence of the choice list [ still the same ]


Thanks.

 

 

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Chandru SP 

flow is on which table?

what's the trigger condition?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

RaghavSh
Kilo Patron

What is the table/trigger condition.

Based on that you can store the previous state at some pint in flow in flow variable and send it in notification.

 

 


Raghav
MVP 2023