Event processing error message "severity:invalid value"

[Joy7]

Hello,

Have done numerous integrations of monitoring tools to ServiceNow event management.  We are currently working on a SolarWinds integration.  DEV environment working fine.  Migrated package up to UAT and now the events are not all processing like they were in DEV.  Some work fine, others consistently ERROR with "severity:invalid value" in Error Message field.  The only event field mapping in play is handling severity mapping.  It is working fine for all value pairs.  Tested each one on a few event rules that consistently work. Other event/event rule combinations with save severity value are presenting this ERROR scenario.  

Has anyone had experience with this message and how to better troubleshoot it?  I've run numerous scenarios.  Again, some Events go through fine using this one event field mapping we have set up.  The 3 values pairs in it have all been successfully converted on events.  Then some events just ERROR.  The only difference is the event rule but that is being applied no problem.  Just fails when it gets past that to the event field mapping.

Any help / suggestions / ideas would be greatly appreciated.

Joy

[Elaine Lea]

Hi We are experiencing the same issue did you ever find a resolution or reason why this is happening?  We are at the New York release.

Any info would be extremely helpful

Elaine

[schmorgs]

Also experiencing this problem.  

Trying to map a text based Severity on input field to the numeric value for ServiceNow severity field and getting same result.

Any luck or advice following your original post?

[Elaine Lea]

Hi,

I have an existing email integration and I have used the XML from that in the description field to build additional information etc in the event rules.  When I deploy from DEV to TEST the rules work in DEV but not in TEST.  I have raised a HI ticket with ServiceNow as a matter or priority. 

Hope this helps

[schmorgs]

I worked out what was wrong with mine in the end, probably different from your query.

My Event Field Mapping was looking for a particular Source.

However, in my Event Rule, I overwrote Source with the contents of one of the input fields, and so the EF Mapping rule did not match.

You can check if the EF Mapping is executing by looking in the Actions tab on an alert.