Event triggered but email notification did not send

[varunkumar1]

Hi,

I have a scheduled job to send an email notification to the users. I have passed the email ID parameter to the event.

Once the schedule job is executed and event is triggered and event record got created in the system logs. But notifications did not trigger.

I verified the event record and param1 field contains 'email ID' which is passed from Scheduled Job, but not sure why the notification is not send.

Please share your ideas.

Thanks

[dravvyramlochun]

What is the condition in the notification?

What is there is the when to run section?

Does the user who you are sending the notification has a valid email address in his notification device? You can check that from cmn_notif_device.list

then check the value of the email in the notification device.

For testing,go to your notification record and click the Preview Notification and you can test it with a record/event and see who would receive it. If their name is crossed out, hover over the name to find out why. It's a great way of debugging notifications.

Also Check the notificaion you have configured. "send to event creator" checkbox should be checked. That is not mandatory, we will check this check-box, if you want to send a notification to who ever triggered this event.

[varunkumar1]

What is the condition in the notification?

I did not mention any condition here. My requirement is just as when attached event is fired, the notification should trigger to the email ID passed in the param1 in the scheduled job.

I also tested by removing email body. It just hard coded the email subject. But even then email notification is not sent.

[Stephanie Tave1]

@varunkumar Did you find a solution for this issue?  I am having a similar issue.

[Dhananjay Pawar]

Hi,

have you ticked that tick box "Send to event creator".

Thanks,

Dhananjay.