How to remove water mark, signatures from inbound action script?

[prasannakumard]

Hi Team,

We have configured "Approve" and "Reject" buttons on Approval request notification.

When Click on "Approve"/"Reject" it redirects to Outlook and approver gives comments and send mail to servicenow. 

Approve/Reject working as expected, but, I can't able to get the approval comments, which approver enter in email. It contains watermarks/signatures etc... instead of only comments. I'm using below script for the same.

Example Body: the body part of Approver email

Approver Comments: Approved. Please go Ahead.

Ref: xASDf46577869DSRT

Thanks & Regards,

Prasanna Kumar

I've tried the below codes in inbound action:

current.comments = email_body_text; OR current.comments = email_body;

OR

current.comments = email_body.approver_comments;

OR

current.comments = email_body_text.approver_comments;

The above ways comments contain watermarks/signatures etc... How can we exclude Water Marks and Signatures. 

In above scenario, My required out put is "Approved. Please go Ahead." in comments.

Please provide possible solutions.

Thanks & Regards,

Prasanna Kumar

[Bhuvan]

@prasannakumard 

For watermark, refer below

https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/notification/t...

For removing signature, you can refer below article

https://www.servicenow.com/community/servicenow-ai-platform-articles/remove-email-signatures-from-in...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[J Siva]

Hi @prasannakumard 
Try using a Regex to extract only the approval comments from the reply email. You can further enhance the script as needed.

Sample regex: 

var input ="Approver Comments: Approved. Please go Ahead.Ref: xASDf46577869DSRTThanks & Regards,Prasanna Kumar"; //email.body_text
var match = input.match(/^(.*?)\bRef\b/i);

if (match && match[1]) {
    var result = match[1].trim();
    gs.info(result); 
}

Output:

Regards,
Siva

[vsspkd9]

Thank you Kiran,

I used your regex and getting the comments from Approval table it self. 

Thanks & Regards,

Prasanna Kumar

[RaghavSh]

@prasannakumard I would suggest hiding water mark not omitting.

refer :https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/notification/t... 

For your question about signatures, omitting that is possible with regex or string operations but that is always risky and can break as you can lose important information while removing signatures. But it is still possible.

Please mark the answer correct/helpful accordingly.