Exception when trying to invoke a RESTMessage. OUTBOUND USAGE ANALYTICS

[Satyasarat Pato]

I have created a RestMessage and It's from working fine when i'm doing a TEST(UI Action). But when i'm trying to trigger that from a Script Include i'm getting below exception:

OUTBOUND USAGE ANALYTICS - OutboundUsageAnalytics : OutboundUsageAnalytics: Usage analytics send failed
Any let me know, if you have faced before or suggestion to avoid this exception.

Thanks in Advance!

[mmaraj1]

change it to trigger from a business rule (or have your business rule call the script include)

[dougconnell]

Did it work?  I am getting exactly the same error. 

I want to execute a Business Rule that triggers from the em_alert table and then sends the incident number back to the TrueSight event source using a REST API.  I am testing, the Script Include using a Background script.  The background script gets the latest glide record from the em_alert table.

I have tested the REST Message and it works fine and my logging shows that my background script is successfully fetching the latest TrueSight alert from ServiceNow.

[dougconnell]

The OutboundUsageAnalytics message was a red herring.  I got the errorMsg and found out RESTMessageV2 was failnig to resolve my hostname - so the httpStstus was 0.  i.e. it never actually went to the REST API.

The key is: always use: response.getErrorMessage();

}
catch(ex) {
var message = ex.getMessage();
httpStatus = response.getStatusCode();
errorMsg = response.getErrorMessage();
}
if (httpStatus != 200) {
gs.info(logPrefix + 'httpStatus: ' + httpStatus + ', Error: ' + errorMsg);
}
return httpStatus;

[Satyasarat Pato]

That's an exception & at the same time i'm getting response as well. So i haven't done anything to resolve the exception.