Ever wondered what makes your ServiceNow resume stand out? What should you include while writing a resume?
This blog will help you craft a resume that helps set a good impression to recruiters and interviewers and helps you get that additional positive vibe before the interviews.
Why am I writing this? I have taken more than 70+ interviews in my last three organizations for various roles and have seen tons of resumes - some really good and concise and some written badly.
Biggest thing that sets off someone
Do not call ServiceNow SNOW, ever!
and always make sure your resume is spell checked and all your ServiceNow Technical wordings are correct.
Start with a Strong Summary
Your summary should be a concise snapshot of your experience and strengths with current role, any major accomplishments and any major certs. Try and focus on what the role expects as you have already seen that job description and you know what they are looking for!
Example:
ServiceNow Knowledge ’23 & ‘24 Speaker | ServiceNow Certified Technical Architect (CTA) | ServiceNow MVP ’23, ’24 & ‘25 | ServiceNow Inclusivity Inspirer MVP Award Winner
With over 9 years of total industry experience, currently working with Worldpay as a Platform Architect. Experienced in leading teams following agile practices, working directly with customer. Adept at translating business needs into IT requirements, designing solutions and technical implementations. Skilled in managing, leading, and oversighting for architecture, design, and implementation of ServiceNow solutions including new applications, modules, integrations. Kilo Sage on ServiceNow Community with over 600+ solutions and ServiceNow content creator. ServiceNow Community Rising Star ’22 & ’23.
Highlight Key Skills
Tailor this section to match the job description. Include both technical and soft skills.
Technical Skills:
- AI Skills : Now Assist, Custom Skill Development, Agentic AI use cases if implemented
- ServiceNow Modules: ITSM, ITOM, HRSD, CSM, CMDB
- Scripting: JavaScript, ES12, Flow Designer
- Integration: REST/SOAP APIs, Integration Hub, Data Stream, Data Fabric
- Tools: Performance Analytics, Service Portal, App Engine Studio, Upgrade Centre
Soft Skills:
- Problem-solving
- Communication
- Agile/Scrum methodologies
- Stakeholder management
- Requirement Gathering
Showcase Your Experience
Use bullet points and focus on achievements and impact. Use metrics where possible, showcase challenges and how you tackled them and how it benefited the customer or organization.
Example:
Accenture UK&I, London| Technical Architect | July 2021 – Sept 2024
Project #1 Domain: Banking (20 months)
Challenge: Orchestrating B2B financial transactions using ServiceNow making sure the individual component of apps and integrations act as micro components since these are apps must be loosely coupled from an architecture perspective.
Areas worked on: ServiceNow Architecture, Scoped App Development, Financial Service Operations (FSO), CICD, Integrations
Roles and responsibilities:
- Lead the project as a technical architect providing oversight on the overall architecture, defining individual application and integration specifications, and defining the technical solution for all the requirements. We had over 20 custom applications built to support building an exception management application for cash equities and custody processes. Supported the solutioning for other financial processes as well like funds and claims.
- Part of the core Technical Design Board team presenting the architecture documents relating to release approach, CICD implementation, on prem GIT repo integration, defining a solution that can process 1 million records per day.
Certifications
- List relevant certifications prominently
- ServiceNow Certified System Administrator/ ServiceNow Certified Application Developer/ CIS ITSM / NowAssist Micro
- Projects (Optional but Powerful)
Include a section for key projects if you’re early in your career or want to showcase specific accomplishments.
Example: CMDB Automation Project
Automated CI discovery and classification using Discovery and Service Mapping.
Improved data accuracy by 30% and reduced manual entry errors.
Education
Include your degree(s), institution, and graduation year.
Tailor your resume and preparation for each Job
Customize your resume for each application by aligning your experience with the job description. Study your organization and your interviewers before the start of the interview.
Lastly, tips for outstanding against other candidates :
- Include any learnings done in the new technologies on the platform - Data Fabric, Agentic AI, Generative AI, Developers tools, Now Assist Skills
- Pick at least one niche skill you have learnt - things like KPI Composer, CEO Dashboard, Portal Designer, AI Search, Code optimization
- Participation in ServiceNow challenges. podcasts, developer sessions etc
Please feel free to reach out to me if you need any tailored help for your resume building on my LinkedIn : @Harneetsingh Sital
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