Hi Team
While approving any thing we are getting this below error like this .
Not only in KB where ever approval triggers
Error Message
Error MessageException (ConversionError: The undefined value has no properties. (sys_script.68f636ad1b9f555075fbeb16624bcb75.condition; line 1)) occured while evaluating'Condition: current.document_id.cat_item.getDisplayValue() === "Sailpoint Access Request - Service Catalog" && current.wf_activity == '0d4af8ee1b2799907816c913604bcb3b'; Filter Condition: stateCHANGESTOapproved^ORstateCHANGESTOrejected^state_bindingISEMPTY^EQ' in business rule 'SP_SPNT_SNOW_INT_MLA_Approval_Manager' on sysapproval_approver: Knowledge: KB0010118 v0.02; skipping business rule
Error MessageException (ConversionError: The undefined value has no properties. (sys_script.cca58ec71ba31d907816c913604bcb6b.condition; line 1)) occured while evaluating'Condition: current.document_id.cat_item.getDisplayValue() === "Sailpoint Access Request - Service Catalog" && current.wf_activity == '4a2c798f1b631d907816c913604bcb6a'; Filter Condition: stateCHANGESTOapproved^ORstateCHANGESTOrejected^EQ' in business rule 'SP_SPNT_SNOW_INT_MLA_Approval_Manager_IW' on sysapproval_approver: Knowledge: KB0010118 v0.02; skipping business rule
Error MessageException (ConversionError: The undefined value has no properties. (sys_script.9d202dfd1b4b991075fbeb16624bcb62.condition; line 1)) occured while evaluating'Condition: current.document_id.cat_item.getDisplayValue() === "Sailpoint Access Request - Service Catalog"; Filter Condition: stateCHANGESTOapproved^ORstateCHANGESTOrejected^ORstateCHANGESTOcancelled^ORstateCHANGESTOnot_required^EQ' in business rule 'SP_SPNT_SN_INT_CreateWorkNoteOnRITM' on sysapproval_approver: Knowledge: KB0010118 v1.0; skipping business rule
For more Information
Based on the error message these are BR's
1.SP_SPNT_SNOW_INT_MLA_Approval_Manager
(function executeRule(current, previous /*null when async*/ ) {
var currExex = '';
var grItem = new GlideRecord('sc_req_item');
grItem.get('sys_id', current.document_id);
if(!gs.nil(grItem.x_sap_intidn_sailpoint_mla_current_level))
currExec = global.JSON.parse(grItem.x_sap_intidn_sailpoint_mla_current_level);
//add checks for Idn workflow skip
//REJECT
if (current.state == 'rejected') {
var grPendingApps = new GlideRecord('sysapproval_approver');
grPendingApps.addQuery('document_id', current.document_id);
grPendingApps.query();
while (grPendingApps.next()) {
if (grPendingApps.state == 'requested') {
grPendingApps.state = 'not_required';
grPendingApps.update();
}
}
grItem.x_sap_intidn_sailpoint_mla_current_level = 'rejected';
grItem.update();
} else if (current.state == 'approved') {
for (var i = 0; i < currExec.length; i++) {
for (var j = 0; j < currExec[i].appList.length; j++) {
if (current.sys_id == currExec[i].appList[j] && currExec[i].allSign == '0') {
for (var k = 0; k < currExec[i].appList.length; k++) {
var grApp = new GlideRecord('sysapproval_approver');
grApp.get('sys_id', currExec[i].appList[k]);
if (grApp.state == 'requested') {
grApp.state = 'not_required';
grApp.update();
}
}
currExec[i].appList = '';
grItem.x_sap_intidn_sailpoint_mla_current_level = global.JSON.stringify(currExec);
grItem.update();
} else if (current.sys_id == currExec[i].appList[j] && currExec[i].allSign == '1') {
currExec[i].appList.splice(j, 1);
grItem.x_sap_intidn_sailpoint_mla_current_level = global.JSON.stringify(currExec);
grItem.update();
}
}
}
}
//validate approval
var count = 0;
grItem.get('sys_id', current.document_id);
var currExec = global.JSON.parse(grItem.x_sap_intidn_sailpoint_mla_current_level);
for (var i = 0; i < currExec.length; i++) {
count += currExec[i].appList.length;
}
if (count == 0) {
grItem.x_sap_intidn_sailpoint_mla_current_level = 'approved';
grItem.update();
}
})(current, previous);
2 . SP_SPNT_SNOW_INT_MLA_Approval_Manager_IW
(function executeRule(current, previous /*null when async*/ ) {
var currExex = '';
var grItem = new GlideRecord('sc_req_item');
if (grItem.get('sys_id', current.document_id)) {
//add checks for Idn workflow skip
//REJECT
if (current.state == 'rejected') {
var grPendingApps = new GlideRecord('sysapproval_approver');
grPendingApps.addQuery('document_id', current.document_id);
grPendingApps.query();
while (grPendingApps.next()) {
if (grPendingApps.state == 'requested') {
grPendingApps.state = 'not_required';
grPendingApps.update();
}
}
grItem.x_sap_intidn_sailpoint_mla_current_level = 'rejected';
grItem.update();
} else if (current.state == 'approved') {
var grPendingApps = new GlideRecord('sysapproval_approver');
grPendingApps.addQuery('document_id', current.document_id);
grPendingApps.query();
while (grPendingApps.next()) {
if (grPendingApps.state == 'requested') {
grPendingApps.state = 'not_required';
grPendingApps.update();
}
}
grItem.x_sap_intidn_sailpoint_mla_current_level = 'approved';
grItem.update();
}
}
})(current, previous);
3. SP_SPNT_SN_INT_CreateWorkNoteOnRITM
(function executeRule(current, previous /*null when async*/) {
var workNoteMsg ='';
if (current.getValue('state') == "not_required"){
workNoteMsg = "Approval request by " + current.getDisplayValue('approver') + " is " + current.getDisplayValue('state') + ".";
} else {
workNoteMsg = current.getDisplayValue('approver') + " has " + current.getDisplayValue('state') + " the request.";
}
var grScReqItem = new GlideRecord('sc_req_item');
if (grScReqItem.get(current.document_id)){
grScReqItem.work_notes = workNoteMsg;
grScReqItem.update();
}
})(current, previous);
4.SP_SPNT_SN_INT_SyncApprovalId
(function executeRule(current, previous /*null when async*/ ) {
var reqItem = new GlideRecord('sc_req_item');
reqItem.addQuery('sys_id', current.document_id);
reqItem.query();
while (reqItem.next()) {
var arr = [];
var action = '';
if (reqItem.variables.u_access_action == 'Add')
action = 'GRANT_ACCESS';
else
action = 'REVOKE_ACCESS';
var approvalsService = new x_sap_intidn.SP_SPNT_SNOW_INT_ApprovalsREST();
var authScript = new x_sap_intidn.SP_SPNT_SNOW_INT_Auth();
approvalsService.setAuthScript(authScript);
var accessToken = new x_sap_intidn.SP_SPNT_SNOW_INT_Auth().getServiceAccountAccessToken();
arr = approvalsService.getPendingApprovalsForRequestedObject(accessToken, reqItem.variables.u_identity_external_id, reqItem.variables.u_access_id, action);
for (var i = 0; i < arr.length; i++) {
var owner = approvalsService.getOwnerIdentity(arr[i].owner.id);
var grUser = new GlideRecord('sys_user');
if (grUser.get(gs.getProperty('x_sap_intidn.x_sp_spnt_snow_int.servicenow_account_attribute'), approvalsService._lookupV2object(owner, gs.getProperty('x_sap_intidn.x_sp_spnt_snow_int.spnt_identity_attribute')))) {
if (current.getValue('approver') == grUser.getValue('sys_id')) {
current.state_binding = arr[i].id;
current.update();
}
}
}
}
})(current, previous);
Which one should i check
Please help me how to sort it out , with detailed steps .
Thanks in Advance
These BRs are not there in Stage .
we have not done upgrade in Stage we have done in Dev only .
I think we need to change in the script level could u please tell where i need to change so that issue will stop.
