Exclude Holidays and weekends

[snowuser111]

Hi Experts,

I want to exclude holidays and weekends so that my working hours only considers business hours (NO SAT SUN , NO HOLIDAYS).
Can I incorporate this. Where ?

Please help.

Thanks

[cpenta]

I am not exactly sure what context you want to use it in, however if you navigate to the SLA application there is a "Calendars" module. Here you can add Days and the working hours to your schedule and add Holidays to exlude from your schedule. Anywhere in service now where you select a calendar you would be able to choose this non-weekend non-holiday calendar.


Hope this helps!

[snowuser111]

I am creating "Risk condtions" in change management like

1. Change should not be raised on SAT or SUN or Holidays.
2. Change is raised atleast 7 days prior "Implementation Date". These 7 days should exclude weekends & Holidays as per calendar.

So will the above solution will help acheiving this.

Thanks

[snowuser111]

Does SLA calendar fix the above requirements for change. I know for Incidents it will work.

Thanks

[snowuser111]

Can anyone suggest on this please.
My change module should not consider Holidays and weekends for any conditions. Is defining schedule helps acheiving this.

Thanks