Expedited Change

olufsen
Kilo Sage

‎10-30-2024 08:33 AM

Anyone who have recently (Vancouver to recent version) added new change type, Expedited, in their instance? Did you anyone of you encountered an issue with the UI Action Revert to New?

 

Any help is appreciated.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-30-2024 08:55 AM

Hi @olufsen 

 

Adding a new Change type is always hard, bcz the change has lots of UI actions/ scripts and flow which is some time become tough to manage, To do this, you can use the change model which is quiet easy. In change model you can create new type but you can put your model name as expedite for reporting purpose. 

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Dr. Atul G. - Learn N Grow Together
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olufsen
Kilo Sage
In response to Dr Atul G- LNG

‎10-30-2024 09:00 AM

They are still using the legacy method.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to olufsen

‎10-30-2024 09:02 AM

So this the time to push for change model.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Bert_c1
Kilo Patron

‎10-30-2024 08:57 AM

I suggest you use the 'Emergency" OOB value, so there is no impact on OOB behavior. You'll need to update the OOB "ChangeRequest" script include. to support your change.

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