Timestamps for comments in customer portal are GMT, need to convert timestamp to user's timezone

J McMillan
Tera Expert

Hi everyone,

 

We have a requirement to try to update our customer Service Portal widget that displays case comments with timestamps in the user’s/customer’s local time zone rather than the default GMT. We’re using moment.js for time zone conversion, and we’ve added a convertToUserTimeZone function in the client controller that references $window.NOW.user_time_zone to determine the user’s time zone setting. However, we're still seeing the timestamps displayed in GMT. Has anyone implemented a similar dynamic time zone adjustment in their Service Portal widget? Just curious if anyone has encountered similar issues or has recommendations on making this work reliably.

Thanks

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