Expired / Retired Articles are still searchable and usable in Knowledge Management
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‎03-30-2016 01:02 AM
Greetings All,
| 1. | Expired / Retired Articles are still searchable and usable in Knowledge Management. |
| 2. | Helpdesk is able to see them and use them which we don't want to do. |
We need to get these either unsearchable from Knowledgebase or Add in a Text- This is a Retired Article and Should not be used for Troubleshooting or reference purpose.
Kindly suggest a solution.
Regards,
Shikha Khanna
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‎04-01-2016 07:23 AM
Can anyone Please guide over this?
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‎11-22-2020 08:49 PM
Hi,
Can you please explain what is the difference between Retired KB and Expired KB? - Tejasvee
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‎04-19-2022 01:28 AM
Retired have been 'archived' and have a state of 'retired'. Expired articles have a state of 'published' but have a valid to date that is in the past.
Retired articles indicate active management, expired articles indicate someone has not bothered to do anything with them and they are sitting there is a no-man's-land of being old and invisible on portals and via searches but still 'published'.
