Explain Problem Management life cycle?

vidishaagarwal5 · 2 hours ago

Do we have any Diagram to understand the Problem Life Cycle please or any document

Ravi Gaurav · 2 hours ago

The Problem Management process has many states, and each is vitally important to the success of the process and the quality of service delivered. The Problem life cycle can be represented in a diagram as follows:

The diagram is from snBuddy.. which is eventually from ServiceNow Docs

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If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

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Ravi Gaurav · 2 hours ago

Below Link will give you more clarity
https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/problem-managemen...

--------------------------------------------------------------------------------------------------------------------------

If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

Nikhil Bajaj9 · 2 hours ago

Hi @vidishaagarwal5 ,

Please find diagram here:-

You can also check these links to understand this lifecycle better:-

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/problem-managemen...

https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/problem-management/...

https://www.servicenow.com/community/in-other-news/problem-management-swim-flow-diagram/ba-p/2283234

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj
,
ServiceNow RIsing Star-2025

View solution in original post

Ravi Gaurav · 2 hours ago

Hi @vidishaagarwal5

The Problem Management process has many states, and each is vitally important to the success of the process and the quality of service delivered. The Problem life cycle can be represented in a diagram as follows:

The diagram is from snBuddy.. which is eventually from ServiceNow Docs

--------------------------------------------------------------------------------------------------------------------------

If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

Ravi Gaurav · 2 hours ago

Below Link will give you more clarity
https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/problem-managemen...

--------------------------------------------------------------------------------------------------------------------------

If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

Nikhil Bajaj9 · 2 hours ago

Hi @vidishaagarwal5 ,

Please find diagram here:-

You can also check these links to understand this lifecycle better:-

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/problem-managemen...

https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/problem-management/...

https://www.servicenow.com/community/in-other-news/problem-management-swim-flow-diagram/ba-p/2283234

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj
,
ServiceNow RIsing Star-2025

vidishaagarwal5 · 2 hours ago

Thanks @Nikhil Bajaj9