Export Set — Target Path outside MID server path

[rgu]

When setting the target path of an export set, the root of the file path is the "export" folder of the MID server software hierarchy. For example, D:\ServiceNow\prod_midserver\export.

What solutions do you employ for directly telling an export set to place (or copy) the file to a location outside of the MID server software hierarchy? For example, D:\Dropbox.

I do not want to have to rely on a batch file and Windows scheduled task to move/copy files after the fact.

I found this post, but it concerns FTPing the file. I was not sure how to modify it to a file copy.

https://community.servicenow.com/community/blogs/blog/2016/11/22/using-export-sets-transfer-using-sf...

I also found this previous post on the topic, but the person that answered it did not fully understand the question.

https://community.servicenow.com/thread/293571

Thanks for your time.

[Moon1]

Teja,

In my testing, I did not give any permission setting user agent/export folder on MID server manually.

The folder of the Export Set (output, in your case 'test') was automatically created based on outPath on ServiceNow - ExportSet configuration.

I would check if your your MID server connection is correctly working, and if then, I would check the sysLog table after click 'Load 20 Export set data?' link on ServiceNow - Export Set..

AFtter I tested that a folder and file was created, and set up Scheduled Export Set.

Basically, after MID server set up works, I don't need to do any more manual setting on MID server itself for Export Set feature except setting on ServiceNow - ExportSet in my case.

If I were you, here is my  trial:

1) Check system log after clicking a link to export manually on Export Set

2) Open Fiddler to see, what credential really sent a request to the MID server to see who request to save the file.

3) To filter out it is credential issue to write file, I would give EveryOne to write permission to test under [MID server]/agent/exports too

That is the step I try.

Moon1

[Teja31]

Thanks for your response!!

I could see the below message in the logs immediately after test export 20 records.

Did not find content in CDN for sys_export_set-normal.

Do you know what exactly it mean!

Thanks,

Teja

[Raffy]

Teja,

I am sorry to give any more direction since I am very new on ServiceNow (only one month to use it).

My first post on the forum is https://community.servicenow.com/community?id=community_question&sys_id=ae9993afdbe99b003882fb651f9619b2 related with this topic.

I have two developer accounts( Raffy and Moon1).

BTW, a quick search for 'Did not find content in CDN for sys_export_set-normal.' on google turns out few links but not direct answer.

One of them is https://docs.servicenow.com/bundle/kingston-platform-user-interface/page/build/help-guided-tours/concept/embedded-help.html, which unfortunately does not tell you what you are looking for.

Wish any expert of ServiceNow can help you out.

Moon 1 

[Teja31]

Np. Thanks for your time !!

Teja

[Sakshi14]

Hi Rgu,

Were you able to find a solution/workaround for this? We'd like to put the file exported from ServiceNow to a folder in D:/ and are struggling to set that as the file path directly.

Any help would be greatly appreciated! 

Thanks!