I am trying to use the native Model Context Protocol (MCP) Server available in ServiceNow to expose tools to MCP clients such as AI Agent Studio, Claude Desktop, OpenAI/ChatGPT connector, and Microsoft Copilot. However, the MCP server tools cannot be retrieved by any client.
The MCP server is created and active in the MCP Server Console within my ServiceNow instance.
When attempting to connect to the MCP server from AI Agent Studio, I receive the following error:
"Unable to get the tools provided by MCP Server"
Additionally, external MCP clients (Claude Desktop, OpenAI ChatGPT connectors, and Copilot) also fail to retrieve tools from the ServiceNow MCP server.
I have followed the official ServiceNow documentation for creating an MCP server, enabling tools, and configuring OAuth for MCP clients.
However, the MCP server still does not return the list of tools when accessed by either internal (AI Agent Studio) or external MCP clients.
I would appreciate any guidance on whether additional configuration is required for the MCP server to properly expose tools to clients.
