Export to XML under Retrieved Update Sets is not working

MK2
Tera Contributor

‎03-30-2022 03:28 AM

We have a San Diego instance wherein we have an update set in Retrieved Update Sets. In the form view, when we click on the related link "Export to XML", nothing happens. It doesn't download any XML. We haven't seen this issue previously on Rome, Quebec or Paris instances. We are facing this issue on San Diego instances only.

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Shelita1
Tera Contributor
In response to Andrea A

‎06-15-2022 08:46 AM

Yes, this is the KB they ask me to follow to resolve the issue - Unable to decrypt Key Store password after upgrading to San Diego - Known Error (servicenow.com)

I haven't had a chance to see if it works yet.

Shelita 

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remy_pegon
Tera Contributor

‎07-20-2022 06:29 AM

Hi

You can watch https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116189

Need to revert to previous version sys_ui_action of 'Export to XML'

 

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