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ā07-18-2022 07:42 AM
When I create a catalogue item for a certain country I want the name of the catalog item to autopopulate the short description field followed by the name of one of the variables, so for example if the cat item name is French Application I want the short description field to display French Application - {Variable_name} I also want to apply a condition 'where the caller country code is France'.
Is this possible and if so how?
Many thanks
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ā07-20-2022 06:10 AM

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ā07-18-2022 07:47 AM
Hello,
You can set the description in the flow or workflow for the respective catalog item process.
By default, I believe, the short description is already set to the catalog item name, so you'd just concatenate a "- variable" to it.
If in workflow, you can use a Run Script activity to accomplish this by using something like:
current.short_description = current.getValue('short_description') + " - " + current.variables.variable_name;
In Flow Designer, you can use the update record action and do much of the same.
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ā07-19-2022 06:27 AM
Hi
I just wanted to check in on this and see how you're doing.
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Thanks and take care! š
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
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ā07-20-2022 06:10 AM
Worked for me when I used the sc_req_item table.
Many thanks
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ā07-18-2022 07:47 AM
Hi There,
You can create a run script in your workflow and use that to populate the short description.
Script can be something like this:
current.short_description = current.item.name+'-'+current.variables.<your variable name>;
I would like to know more about your condition part though. Where do you want the condition to be applied.
Please mark this as correct and helpful if it resolved the query or lead you in right direction.
Thanks,
Mohit Kaushik
Community Rising Star 2022
Mohit Kaushik
ServiceNow MVP (2023-2025)