Expose Standard Change Templates to Customer via Service Catalog
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11-07-2022 02:10 PM
Hello ServiceNow Developers.
I have a number of Standard Change Templates created and I would like to expose them to my customers so that they can request these changes. For example, they can trigger a standard change to add a network port and a standard change is created and assign to the appropriate team.
Is this possible to have catalog item that creates a standard change directly based on approved standard change templates and not having to create Service Request, Request Item, etc... ?
Thank you
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11-08-2022 08:15 AM
The standard change template itself can directly be raised by users without any role from portal. You can also create a record producer on change request as well.
Please mark my answer as correct based on Impact.